After-sales principle of the saint fruit production line machine

After-sales principle of the saint fruit production line machine

When selecting the Shenghui fruit production line (professional processing of the fruit of the saint fruit), it should be confirmed whether it is necessary to have a complete set of equipment for processing to the fruit or only the processing equipment for the processing of fruits and vegetables. Good virgin fruit production line equipment companies should implement the following service principles:

1. Ensure that all the machines sold before the factory are tested, and will be shipped to the customer after the test is passed, to ensure that the customer can use the machine after receiving the machine, completely avoiding the production loss of the customer.

2, to provide a full set of installation, commissioning, maintenance, technical advice and other pre-sales and after-sales service, in a thoughtful, meticulous, timely speed to solve the customer's support in the maintenance process. All products sold are free of charge within one year.

3. Service tenet: fast, decisive, accurate, thoughtful and thorough.

4, service objectives: to win customer satisfaction with service quality.

5. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, a satisfactory reply will be given within 24 hours.

6. Service principle: The warranty period of the product is 12 months. During the warranty period, the supplier will repair and replace the parts and components caused by quality reasons for free. The parts and components damaged during the warranty period will only be charged for the cost. Equipment damage caused by human factors of the demand side, and the accessories repaired or provided by the supplier are compiled.

When ordering the Shengguo fruit production line, you should communicate clearly with the supplier to avoid unnecessary misunderstanding.

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